Widerrufsrecht

Effective Date: October 5, 2026

At Crafted Sole, we want you to be satisfied with your purchase. Because our products are handmade, we carefully review return requests while recognizing that minor variations in appearance, texture, color, or finish are natural characteristics of handmade products.

1. 90-Day Return Period

Crafted Sole offers a 90-day return period.

Customers may request a return within 90 days of the date the order was received.

Return requests submitted after the 90-day return period may not be accepted.

2. Return Eligibility

To be eligible for a return, an item should generally be:

Returned within the applicable 90-day return period;
In its original condition;
Unused or unworn, where applicable;
Free from damage caused after delivery;
Returned with any original packaging, accessories, or components that were included with the order, when reasonably available.

Because products are handmade, slight variations in appearance, texture, color, or finish do not automatically qualify an item for a return based solely on those characteristics.

3. How to Request a Return

Before sending an item back, customers should contact Crafted Sole to request return instructions.

Please provide:

Your name;
Order number;
Item or items you wish to return;
Reason for the return; and
Photographs, if the item is damaged, defective, or materially different from what was ordered.

Customers should not send merchandise to the business address without first receiving return instructions.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Crafted Sole as soon as reasonably possible.

We may request photographs or other information to help us evaluate the issue.

If the issue is determined to be attributable to Crafted Sole, we will work with the customer to determine an appropriate resolution, which may include a replacement, repair, or refund, as appropriate and subject to applicable law.

5. Return Shipping

Unless otherwise agreed or required by applicable law, customers are generally responsible for the cost of shipping an item back for a return that is not the result of an error, defect, or damage attributable to Crafted Sole.

If an item was sent incorrectly or arrives damaged or defective, please contact us before returning it so that we can provide appropriate instructions.

6. Return Review

Returned merchandise may be reviewed after it is received.

A return that does not satisfy the applicable return conditions may be declined or may receive a different resolution where appropriate.

We will communicate with the customer if additional information is needed.

7. Refunds

Once an approved refund has been processed, the refunded amount will generally be credited to the original payment method used for the purchase.

Depending on the customer's bank, credit card company, debit card provider, or other financial institution, it may take up to 7 business days for the refund to appear in the customer's account after Crafted Sole processes the refund.

Crafted Sole does not control the processing time of a customer's financial institution.

8. Refund Amounts

The amount of any refund will depend on the circumstances of the return and the applicable terms of the order.

Where applicable, shipping charges may not be refundable unless the return is related to an error, defect, damage, cancellation, or other circumstance for which a refund of shipping charges is required or otherwise approved.

Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded or limited.

9. Exchanges

If you would prefer an exchange rather than a refund, please contact us before returning the item.

Exchange availability may depend on product availability because our products are handmade and may not always be immediately available.

10. Order Cancellations

If you need to cancel an order, contact Crafted Sole as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, cancellation cannot be guaranteed once an order has entered processing or has been shipped.

If an order cannot be cancelled, the customer may still be able to request a return under this policy, where applicable.