Shipping policy

Effective Date: October 5, 2026

Thank you for shopping with Crafted Sole. We are an individually owned business committed to carefully preparing and shipping our handmade products to customers throughout the United States.

Please review the following information regarding order processing, shipping, delivery estimates, and potential delays.

1. Shipping Availability

Crafted Sole currently ships exclusively within the United States.

We do not currently offer international shipping.

Orders must include a valid shipping address within the United States.

2. Order Processing

Because our products are handmade, each order is carefully prepared before shipment.

Our standard handling time is:

1–2 business days

Business days are Monday through Friday, excluding applicable business closures and holidays.

Orders are generally processed in the order they are received.

3. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Eastern Time (New York)

Orders placed after 5:00 PM Eastern Time will generally be treated as having been received on the next business day for processing purposes.

For example, an order placed after the daily cut-off time on Friday will generally begin processing on the following business day.

4. Transit Time

After an order has been processed and shipped, estimated carrier transit time is:

2–4 business days

The estimated total time from order processing through delivery is generally:

3–6 business days

These timeframes are estimates and are not guaranteed delivery dates.

5. Delivery Estimates

Delivery estimates may vary depending on the destination, carrier operations, seasonal volume, weather, transportation conditions, holidays, and other circumstances outside of Crafted Sole's reasonable control.

A carrier delay does not necessarily mean that an order has been lost.

Customers should continue to monitor any tracking information provided for their order.

6. Shipping Delays

Although we work to meet our stated processing and delivery estimates, unforeseen circumstances may occasionally cause delays.

Examples may include:

  • Carrier delays

  • Severe weather

  • Transportation disruptions

  • Natural disasters

  • Holiday or seasonal shipping volume

  • Address-related delivery problems

  • Operational disruptions

  • Other circumstances outside our reasonable control

If we become aware that an order cannot be shipped within the applicable promised timeframe, we will communicate with the customer as appropriate and provide available options consistent with applicable law.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order has not yet shipped and you discover that your shipping information is incorrect, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned to Crafted Sole because of an incorrect, incomplete, or undeliverable address, we may contact the customer regarding available options for reshipment.

Additional shipping charges may apply where appropriate.

8. Lost, Damaged, or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier where appropriate.

If you believe your package has been lost, damaged, or incorrectly delivered, contact Crafted Sole promptly so that we can review the situation and determine the appropriate next steps.

Customers should retain packaging and photographs of damaged merchandise when possible, as this information may be helpful when investigating a shipping or damage claim.

9. Handmade Product Considerations

All Crafted Sole products are handmade.

Minor differences in appearance, texture, color, or finish may occur between individual products. These natural variations are part of the character of handmade goods and are not, by themselves, considered shipping damage or product defects.

10. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Crafted Sole
1591 Lane Ave F224
Jacksonville, FL 32210
United States

Email: contact@craftedsole.us
Phone: +1 (407) 710-7833

Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: Closed

Crafted Sole reserves the right to update this Shipping Policy when necessary. The version published on this website will govern applicable orders, subject to applicable law.