AGB

Effective Date: October 5, 2026

Welcome to Crafted Sole. These Terms & Conditions govern your use of the Crafted Sole website and your purchase of products offered through the website.

By accessing or using our website or placing an order, you acknowledge that you have read and agree to these Terms & Conditions, together with any other policies referenced on this website.

If you do not agree with these Terms & Conditions, please do not use the website or place an order.

1. About Crafted Sole

Crafted Sole is an individually owned business operated by Rashae Turner.

Business Address:
1591 Lane Ave F224
Jacksonville, FL 32210
United States

Email: contact@craftedsole.us
Phone: +1 (407) 710-7833

2. Eligibility

By using this website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or organization, you represent that you have authority to do so.

3. Products

Crafted Sole offers handmade products.

Because products are handmade, individual items may contain natural variations in appearance, texture, color, pattern, or finish.

These variations are part of the handmade nature of our products and should be expected.

Product photographs are intended to provide a general representation of the product. Depending on lighting, display settings, materials, and individual craftsmanship, the appearance of an item may vary slightly from images shown on the website.

4. Product Availability

We make reasonable efforts to keep product information and availability current.

However, products may become unavailable, including because handmade inventory may be limited.

If an ordered product becomes unavailable or we are otherwise unable to fulfill an order, we may contact you regarding the available options, including cancellation and refund where appropriate.

5. Pricing and Product Information

We make reasonable efforts to ensure that product descriptions, pricing, and other information displayed on the website are accurate.

However, errors may occasionally occur.

If we discover a material error affecting an order before fulfillment, we may contact the customer to discuss the available options.

Nothing in these Terms & Conditions permits Crafted Sole to engage in deceptive pricing or other practices prohibited by applicable law.

6. Orders

Submitting an order constitutes a request to purchase the selected products.

An order confirmation does not necessarily mean that Crafted Sole has accepted the order in every circumstance.

We reserve the right to refuse or cancel an order when reasonably necessary, including where:

A product is unavailable;
There is an apparent pricing or listing error;
We reasonably suspect fraudulent or unauthorized activity;
Shipping information is incomplete or invalid;
We are unable to fulfill the order; or
Cancellation is otherwise necessary for legitimate business or legal reasons.

If an order is cancelled after payment has been received, any applicable refund will generally be issued to the original payment method.

7. Payment

We accept major payment methods, including major credit and debit cards.

Payment must be successfully authorized before an order can be processed.

Payment processing may be handled by third-party payment service providers.

8. Order Cut-Off Time

The daily order cut-off time is:

5:00 PM Eastern Time (New York)

Orders placed after the cut-off time will generally be processed on the next business day.

9. Shipping

Our standard estimated handling and delivery schedule is:

Handling: 1–2 business days
Transit: 2–4 business days
Estimated total: 3–6 business days

These are estimates and are not guaranteed delivery dates.

For complete information, please review our Shipping Policy.

10. Returns and Refunds

Returns are subject to our Return & Refund Policy.

Crafted Sole currently offers a 90-day return period beginning when the customer receives the order.

Please review the Return & Refund Policy before purchasing.

11. Customer Communications

By placing an order or contacting Crafted Sole, you agree that we may communicate with you regarding your order, transaction, customer-service request, return, refund, shipping status, or other necessary service-related matters.

Promotional communications, where offered, may be subject to separate consent and unsubscribe options.

12. Website Use

You agree to use the website only for lawful purposes.

You may not use the website to:

Violate applicable laws or regulations;
Attempt to gain unauthorized access to systems or accounts;
Interfere with website security or functionality;
Introduce malicious code or harmful technology;
Misrepresent your identity;
Conduct fraudulent transactions; or
Use the website in a manner that could harm Crafted Sole, its customers, service providers, or other users.

13. Intellectual Property

Unless otherwise indicated, the content appearing on the Crafted Sole website, including text, photographs, graphics, logos, product descriptions, branding, and other materials, belongs to Crafted Sole or is used with appropriate permission.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by applicable law.

14. Third-Party Services

The website may rely on third-party services, including payment processors, hosting providers, analytics providers, shipping carriers, and other service providers.

Third-party services may be governed by their own terms and policies.

Crafted Sole is not responsible for the independent policies or practices of third-party providers.

15. Website Availability

We attempt to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Maintenance, technical problems, service-provider interruptions, and other circumstances may temporarily affect website availability.

16. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an "as available" basis.

Nothing in these Terms & Conditions excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Crafted Sole will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or purchase of products, except to the extent such limitation is prohibited by law.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded.

18. Force Majeure

Crafted Sole will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, carrier delays, government actions, widespread technical failures, labor disruptions, or other unforeseen events.

Where applicable, customers will retain any rights provided by law concerning cancelled or delayed orders.

19. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except to the extent applicable law requires otherwise.

20. Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.